Privacy Policy

1. Introduction

Otospex Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our newsletter or communications
• Request information about our services
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Company name and professional information
• Job title and industry
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of your visit

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services: Processing your inquiries, responding to your requests, and providing customer support
• To improve our website and services: Understanding how visitors use our site and optimizing user experience
• To communicate with you: Sending you updates, newsletters, marketing communications, and other information (with your consent)
• To analyze usage: Tracking website analytics to improve functionality and content
• To prevent fraud and enhance security: Protecting our website and services from unauthorized access or malicious activity
• To comply with legal obligations: Meeting regulatory requirements and responding to lawful requests

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through our cookie consent banner.

4.1 Types of Cookies We Use

5. Third-Party Services

We may use third-party services that collect, monitor, and analyze data to improve our services:

• Google Maps: Embedded on our contact pages to display office locations. Subject to Google's Privacy Policy.
• Analytics Services: To understand website usage patterns and improve user experience.
• Hosting and Infrastructure: Our website is hosted by third-party providers who may have access to data for maintenance and security purposes.

These third parties have their own privacy policies and we have no responsibility or liability for their content and activities.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact form submissions: Retained for up to 3 years or until you request deletion
• Newsletter subscriptions: Retained until you unsubscribe
• Analytics data: Retained in anonymized form for up to 26 months
• Cookie consent preferences: Retained in your browser's local storage until cleared or updated

7. Your Rights (GDPR Compliance)

If you are a resident of the European Economic Area (EEA) or Tunisia, you have certain data protection rights under the General Data Protection Regulation (GDPR):

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided in Section 11 below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure hosting infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure that appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Displaying a prominent notice on our website
• Sending you an email notification (if you have provided your email address)

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

13. Consent

By using our website, you consent to our Privacy Policy and agree to its terms. You can withdraw your consent at any time by contacting us or adjusting your cookie preferences through our cookie consent banner.